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Everyone’s Challenge: Improving Your People Skills
(two day workshop)
When you increase your skills in working with other people, you increase your ability to succeed in almost all aspects of work and life.
Do you wish you had more effective ways to:
- Better understand why people react the way they do
- Learn more about yourself and how you affect others
- Listen and really understand
- Handle difficult or delicate situations
- Avoid or resolve unnecessary conflicts
- Stand up for yourself without offending others
- Turn around relationships that have gone sour
- Build harmonious relationships that work for both parties
- Be the best team player you can be
- Get the results you want in interactions with others
- Make changes in your own interpersonal skills and habits
During these two days, you will examine the principles involved in increasing your people skills. You will have an opportunity to integrate these principles into your thinking and to practice several techniques. When you leave, you will have a more solid understanding of what works with people and why, and what doesn’t work and why. The focus is not on changing personality but on building skills.
You will do some self-analysis and develop a plan for changing behavior patterns that have not worked for you in the past. If you come to the workshop with a sense of what is working for you now and what is not, you will leave with a plan of action for changing the latter.
The Workshop Outline
Assess Yourself
- Understand your personal patterns and current strengths
- The Personal Profile and other assessment tools
- Selecting what You want to improve
Increase Your Assertiveness Skills
- Why these are learnable skills
- How to set appropriate limits in your interactions
Increase Your Listening/Understanding Skills
- Different kinds of listening
- Strategies for increasing your networking skills
- The “seek-first-to-understand” principle
The Nonverbal Dimension
- Read others more quickly
- Catch your own negative “nonverbals”
- Project your intentions physically as well as verbally
Interpersonal Conflict
- How to avoid it in the first place
- A quick way to move past old conflicts
- How to achieve positive results from conflict
Dealing with Difficult People
- The “cast of characters” and key questions to consider
- Examining your own “thinking”
- What are your options?
- Choosing a strategy
Relationships That Work and Last
- What are the payoffs and for whom?
- Managing relationships with your boss, peers, subordinates
- Tools for increasing the level at which your team interacts
The Role of Your Mind
- Expectations influence results
- Where it all begins
- Techniques for avoiding self-sabotage
Planning Your Own Changes
- How to modify your personal patterns and habits
- Develop your Eight-Week Program for personal change
- Create your own “change tools”
Who Should Attend
Managers, supervisors, and line staff who want to improve their effectiveness with other people.
Special Note
You will leave with your own personalized tool kit to support you with the plans you have made and you will receive three Follow-Up Bulletins (e-mails) to support your efforts.
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